IMPORTANT UPDATE FOR OUR MEMBERS
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Update for Thursday, March 26
Some of our members are getting a busy signal when they call our office. Our systems are running properly, but we have heard from our internet provider that the significantly increased internet usage on the network right now is causing some issues with our phones.
A reminder that members can use our free SmartHub app for most account needs. You can also click the Contact Us link in the top right corner of this page. Don't have a SmartHub account? Watch our video to get your Smarthub account setup. If you choose to call and get a busy signal, you may need to call additional times to get through. The drive-thrus at our E'town and Radcliff offices remain open M-F 8am-5pm as well.
We apologize for this inconvenience and are working with our internet provider to resolve this as soon as possible.
UPDATED Coronavirus (COVID-19) Response Statement
Updated Coronavirus (COVID-19) response March 16, 2020. Please remember that our office lobbies are closed starting today:
With the uncertainty created by the coronavirus pandemic, we know that the people we serve are facing many concerns. Guided by cooperative values, Nolin RECC is dedicated to doing what we can to fulfill our civic duty and live up to the trust that our members place in us to bring them safe, affordable and reliable power.
As a cooperative, we have a responsibility to do what is in the best interest of all of our members. By closing our lobbies, Nolin RECC is limiting the direct exposure of our employees and members. Our service and field personnel will also be employing “social distancing.” Our goal is to decrease the likelihood of illness and resulting work disruptions so that we can continue to provide our members continuity of service. Members are still able to pay bills, start service, and conduct all other necessary business through our free SmartHub app, our website, by phone, the night deposit, or the drive-thru. Anyone with questions regarding any of these options can call 270-765-6153. We ask that anyone who can do business by phone to please do so in order to keep drive-thru times down.
In addition, in consultation with the Public Service Commission which regulates Nolin RECC, we are prepared to forgo the disconnecting of service to members for non-payment or low funds and suspend new late fees for a limited time. While this is not normal procedure, we are sensitive to the well-being of all our members. Though disconnects may not occur, it remains the responsibility of each account holder to pay as they can, which will help avoid a larger balance in the future. Bills, late notices, and disconnect notices will continue to be sent as usual. We encourage any member who is facing financial difficulty during this time to call us.
As we move through this challenging time together, Nolin is dedicated to finding the best solutions for our membership and our communities.