Contact Us

We look forward to hearing from you.

Reach out to us if you have any general questions or need help getting started with your service. Only for account/billing related requests. Do not report power outages via this form. Visit our Outage Center to report a power outage or a public safety concern.

Telephone: (270) 765-6153
Toll Free: (888) 637-4247

Elizabethtown Office

411 Ring Rd
Elizabethtown, KY 42701

Office Fax: (270) 982-3120
HR Fax: (270) 765-1134

Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Radcliff Payment Center

Payment kiosk and night drop only

101 West Lincoln Trail
Radcliff KY, 40160

Hours: 24/7

Contact Form

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Interested in spools or pallets? We regularly have extra to give away on a first-come, first-served basis. Sorry, we cannot hold. Call Marty for details at 270-600-4415.

Stay In Touch

FIND US ON SOCIAL MEDIA HERE

The Wire to Wire Podcast

Wire to wire ORU Community Impact Grant promo 2025

Wire to Wire MAC Fall 2024

Honor Flight 2024 Interview Mr William Gilbert

Operation Round Up 2024

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Wire-to-Wire with Nolin RECC – Whiskey House of KY

SmartHub Instructional Videos

This video shows how to sign up for a FREE SmartHub account on your mobile device

Sign up for SmartHub on Mobile Device

These videos show you how to sign up for Outage Notifications

Outage Notifications Sign-up Through Web

Outage Notifications Sign-up Through App

These videos show how to sign up for Usage Alerts

These videos show you how to sign up for Paperless Bill Notifications

These videos show you “How to” set up paperless bill notifications in SmartHub. Once this is setup you will receive a text or email message when your bill is available. You will then login to SmartHub to view your bill. You will no longer receive a paper bill in the mail. Please be sure to keep your contact information up to date. You are still responsible for paying the bill regardless of whether you receive it or not.

Paperless Bill Notification Sign-up Through Web

Paperless Bill Notification Sign-up Through App