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Nolin RECC

As a Touchstone Energy® Cooperative, Nolin RECC is committed to being a community leader safely providing reliable, cost-effective services that improve the quality of living for our members

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Logo
  • Account Information
    • New Members
    • My Account
      • Start Service
      • Stop Service
      • Pay Your Bill
      • Set up PrePay
      • Understanding Your Bill
      • SmartHub Sign-in
    • Business Accounts
      • Start Service
      • Stop Service
      • SmartHub Sign-in
    • Rates
    • Co-op Connections Card
    • SmartHub
    • New Service FAQ
    • Membership FAQ
    • Customer Bill of Rights
  • Our Cooperative
    • Cooperative Meeting Center
    • Annual Meeting
    • About Nolin RECC
      • Nolin History
      • Our Mission
      • Service Area
      • Philosophy And Principles
    • Board of Directors
    • Executive Team
    • Cooperative Directory
    • Bylaws
    • Annual Report
    • Nolin RECC Tariffs
    • Public Notice
    • Touchstone Energy
    • Careers
    • Wide Open Utility Service
  • Our Community
    • Youth Programs
      • Scholarships
      • American Private Enterprise Systems – APES
      • Youth Leadership Opportunities
    • Safety Demonstrations
    • Operation Round-Up
    • Honor Flight
    • Energy For Kids
  • Programs and Education
    • Rebates
    • Energy Savings
    • What Uses Energy in My Home?
    • Energy Portfolio
    • Renewable Energy and Net Metering
    • Advanced Meter FAQ
  • Diagrams and Specs
  • Outage Center
  • News
  • Contact Us

Customer Bill of Rights

As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to Kentucky Revised Statutes and the provisions of the Kentucky Public Service Commission Administrative Regulations:

  • You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility.
  • You have the right to inspect and review the utility’s rates and tariffed operating procedures during the utility’s normal office hours. 
  • You have the right to be present at any routine utility inspection of your service conditions.
  • You must be provided a separate, distinct disconnect notice alerting you to a possible disconnection of your service if payment is not received.
  • You have the right to dispute the reasons for any announced termination of your service.
  • You have the right to negotiate a partial payment plan when your service is threatened by disconnection for non-payment.
  • You have the right to participate in equal, budget payment plans for your natural gas and electric service.
  • You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official.
  • You have the right to prompt (within 24 hours) restoration of your service when the cause for discontinuance of the service has been corrected.
  • If you have not been disconnected, you have the right to maintain your natural gas and electric service for up to thirty (30) days if you present a Certificate of Need issued by the Kentucky Cabinet for Human Resources between November and the end of March. 
  • If you have been disconnected due to nonpayment, you have the right to have your natural gas or electric service reconnected between the months of November through March provided you:
  1. Present a Certificate of Need issued by the Kentucky Cabinet for Human Resources, and
  2. Pay one third (1/3) of your outstanding bill ($200 maximum), and
  3. Accept referral to the Human Resources’ Weatherization Program, and
  4. Agree to a repayment schedule that will cause your bill to become current by October 15.
  • You have the right to contact the Public Service commission regarding any dispute that you have been unable to resolve with your utility (Call Toll Free 1 (800) 772-4636).

The Customer Bill of Rights is referenced in 807 KAR 5:006 Section 13

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Copyright © 2021 · Nolin RECC. All Rights Reserved.

Our Locations

Elizabethtown
411 Ring Road
Elizabethtown, KY 42701


Radcliff
101 West Lincoln Trail
Radcliff, KY 40160

Telephone: (270) 765-6153