During this challenging year, we have worked hard to maintain a healthy workforce to meet the needs of our members. In order to reduce the chance of any employee or member becoming sick, and in response to the recent recommendations by the Governor, we will be closing our lobbies to the public starting Monday, November 23. We expect lobbies to remain closed to the public through the end of 2020.
The drive-thru at both locations will remain open, but the lobby and offices will be closed to non-essential personnel. Our Radcliff drive-thru is open for payments. For service, members should call 270-765-6153 or use the E’town drive-thru. Our employees will continue to serve our members in all the capacities that they normally do. This includes our office personnel and crews in the field.
Members will be able to pay bills, start service, and all other necessary business through the drive-thru, our free SmartHub app, our website, by phone or the night deposit. Anyone with questions regarding any of these options can call 270-765-6153. We strongly encourage members with service requests or anyone who can use our call center to do so to avoid drive-thru wait times.
We understand that this may cause an inconvenience to some of our members, but we are confident that we can work through this challenge together. We will continue to monitor the situation and will update you as we know more about how long this situation will be necessary.
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